Building Fault Reporting Software

Cloud Based Property Maintenance SoftwareCloud Based Property Maintenance Software

All communication about faults is handled within the app
All faults time stamped, tracked and with attached pictures
Building Management Staff, Contractors and Tenants have access to the same information for each fault
Contractors communicate to tenants without the need for building management involvement
Automatic email, SMS and in-app notifications
Fully GDPR data privacy compliant

Setup for a wide selection of different users such as tenants, contractors, building managers, contractors.

Define your own user types for your particular business needs.

Tenants or residents register faults within their property or building with a few clicks
Tenants can upload pictures on their phone or computer
Tenants have complete access to their faults and can track their progress
Tenants liaise and arrange appointments through the app with contractors without the need to involve building management
Tenants automatically receive email and SMS communications throughout the app, for appointments and requests for information
Efficient communication reduces the need for multiple visits to properties and exposure to the Corona virus

Maintenance contractors are notified by email, SMS and within app of a fault or issue within the properties that have be assigned
Contractors liaise with tenants to discover more information about the fault, all communication is recorded
Contractors either provide quotes to be approved by building management (optional)
Contractors arrange an appointment with the tenant or resident to fix the fault
Once the job has be completed the contractors marks it as so, and the tenant may confirm this or reopen the fault should more work be required

Building Managers add tenants and contractors (or maintenance personnel) to look after their buildings so that the process of fault reporting and resolution is automated as much as possible
Multiple contractors can be assigned to buildings to compete for jobs, and contractors maybe assigned to particular job types; e.g. for leaks only plumbers will be contacted
Building managers can add or remove tenants from the building, and will be notified when tenancy agreements expire
Building managers can view all details of faults (past and present) within the system and can liaise with contractors or tenants (in the very rare case they need to)
The system functions as a CRM so all tenants/residents and staff can be viewed and contacted through the system

Administrators manage the organization's white label setting that can be changed on the fly, as well as general settings for their organization
Administrators create and setup buildings, set the number of apartments, the floors, the available parking etc
Administrators assign and manage staff within each building
Administrators have access to all the faults (past and present) on all their buildings. This can be particularly useful when identifying widespread issues

Sign up for a free 30 day trial of our TenantsHub Property Management Software. Or book a demo for an overview of features and usage.